Operational infrastructure
The systems behind our platforms.
Cargavia Technologies Inc. operates as a multi-platform technology company. The pages here describe — at a serious, not promotional level — how our platforms are built, governed, and operated.
Operating philosophy
Infrastructure, not announcements.
Our platforms are designed to be quiet, dependable, and operational. We invest in the parts of a system that customers and reviewers care about over time: identity, integrity, observability, and the discipline to ship the same software tomorrow that we ship today.
We build for the conditions our markets actually have — fragmented carriers, multilingual environments, mobile-first usage, and WhatsApp as a primary business channel — rather than the conditions we wish they had.
The result is infrastructure that fades into the background of normal operations. That is the point.
Platforms
A multi-platform technology company.
We develop and operate distinct platforms in adjacent operational categories. They share a common engineering foundation and a single policy framework.
Logistics infrastructure
Cargavia
Loadboard and operational tooling for LATAM freight. Posting, search, matching, and lane data.
Marketplace infrastructure
CargaExchange
Matching, listing, and operational rails for freight-related commerce.
Communications & automation
Mandivo
Websites, WhatsApp Business workflows, customer support tooling, and AI-assisted operations.
Communications infrastructure
Business messaging, governed.
Our messaging systems are built for operations — consent-based, identifiable, and provider-aligned. We do not build mass-marketing tooling.
WhatsApp Business workflows
Aligned with Meta's WhatsApp Business policies, templates, and quality requirements.
Recorded consent
Opt-in source, timestamp, and scope retained for review and audit.
Routing & escalation
Operational routing, team handoffs, and conversational continuity — not bulk outbound.
Provider-aligned templates
Templated content reviewed against provider requirements before use.
Quality monitoring
Rate, volume, and quality indicators monitored continuously.
Automation & AI
Automation that surfaces work — not replaces accountability.
Automation and AI-assisted features inside our platforms are operational tools. They classify, route, and draft — under human oversight, with monitoring and override controls appropriate to the use case.
Workflow orchestration
Triggers, conditions, and steps for operational processes.
Classification & triage
Categorize and route inbound activity for human follow-up.
Drafting assistance
Assist operators with draft messages, summaries, and replies — under review.
Policy-aware automation
Automation that respects messaging, identity, and consent rules by default.
Monitoring & override
Operators can pause, inspect, and intervene in automated flows.
Bounded model use
Customer content is not used to train general-purpose foundation models.
APIs & integrations
Integrations as first-class operations.
Our platforms are designed to integrate with the systems businesses already use — CRMs, helpdesks, messaging providers, and operational tooling. Integrations are governed, monitored, and documented.
Authenticated access
API keys, OAuth, or platform-issued credentials with scoped permissions.
Rate limits
Per-account and per-key throttles to protect platform integrity.
Documented surfaces
Endpoints and webhooks documented for the integrators using them.
Audit logs
Authentication, configuration, and integration events recorded.
Provider connectors
First-class connectors to upstream messaging and infrastructure providers.
Sandbox separation
Production traffic isolated from test and integration environments.
Governance
Policy, security, and operations — published.
The way we operate our platforms is described in a published policy framework. Reviewers, partners, and customers can read it in full — and reach a member of the team for anything that is not covered.
Data Processing & Security
Infrastructure, access controls, monitoring, vendor management, and incident response.
ReadBusiness Communications Policy
Consent, identification, and governance across all messaging channels.
ReadWhatsApp Messaging Policy
Channel-specific rules aligned with Meta's WhatsApp Business policies.
ReadAcceptable Use Policy
Prohibited activities, enforcement, and abuse reporting across our platforms.
ReadPrivacy Policy
How we collect, use, share, retain, and protect information.
ReadData deletion
How to request deletion of personal information we hold.
Read
Working with us
Partner, integrate, or review.
For partnership reviews, vendor verifications, or operational due diligence, reach the team directly.